Warranty Administrator
Skoda Warranty Clerk
John Mulholland Motors Randalstown
If you have worked in the Motor Industry, you will know that the Aftersales Department is the backbone of the whole organisation. One of the key roles within the Aftersales Department is that of the Warranty Administrator.
We are seeking to employ a full time, permanent Warranty Administrator for our busy Aftersales Department. This may involve handling Warranty work of more than one brand at once.
Job Description
We are seeking to employ a full time, permanent Warranty Administrator for our busy Aftersales Department. This may involve handling Warranty work of more than one brand at once.
This role carries great responsibility and requires a super-organised individual, meticulous in detail and time management and excellent problem-solving skills.
Duties:
- Liaise with service advisors, technicians and the workshop controller to track jobs from booking stage, through to 'in work' and 'job completed'
- Take responsibility for the timely submission and tracking of warranty claims, endeavouring to seek maximum payout. This will include following up on denied claims.
- Track payments
- Take control of warranty parts, their whereabouts and co-ordinate their storage and return
- Report to the Aftersales Manager and Managing Director
- Confidently use Manufacturer portals and Dealership Management Systems to invoice work and submit claims
- Forge strong and fruitful working relationships with Manufacturers.
- Comply with Manufacturer deadlines and standards
We expect all our employees to endorse the team spirit and culture that we promote. As the Warranty Administrator will sit within the Aftersales Department and can directly affect the customer experience, a team player is essential.
Personal Requirements
- Administrative experience is essential
- Warranty experience is essential
- Experience with VWG /Skoda / Ford / Hyundai preferable
What's on offer?
- The successful Warranty Administrator will enjoy working for a multi-award winning, family owned and family managed business celebrating their 35th year in business
- Competitive salary
- Working within a long established team, with clear and identifiable processes
To hear more about this Warranty Administrator job, call Michael for a confidential chat or submit your most recent CV below.